The Service is not intended for use by anyone under the age of 21. Persons under 21 are not allowed to register with or use the Service. We do not knowingly collect personal information from or about anyone under the age of 21. If we discover that we have collected personal information from a person under 21, we will delete that information immediately. Please refer to our End User License Agreement and Terms of Service (“License”) [link] for additional information about age verification and eligibility.
Information We Collect
Registration Information Upon registration with the Service, a user profile is developed to further customize the user’s experience. We collect and store in log files the information you actively enter onto our online forms, such as:
– Email – Password – Name – Date of Birth – Delivery Phone Number
– Billing Phone Number – Delivery Address and Zip Code – Billing Address and Zip Code
Driver’s License Information Your use of the Service requires you to provide your state issued ID to prove that you are at least 21 years of age. Immediately prior to delivery of your order by the chosen retailer or such retailer’s delivery service provider, such retailer or retailer’s delivery service provider will scan the barcode on your state issued ID and we will collect the information contained therein, including your name, address and date of birth, solely to (i) confirm that your ID is valid, (ii) confirm that you meet the minimum age requirement for use of the Service, and (iii) verify that the information you have previously provided through the registration process. Once the above information has been confirmed, we immediately delete all information collected from this scan and we do not store this information.
Tracking Information In addition, tracking information is collected and stored in log files as you navigate through the Website or use the Service, including, but not limited to purchase history, delivery location history, and click tracking.
Geolocation Data If you use the Services through your mobile device, we will collect your geo-location information so that we can determine to which retailer we should send your order for fulfillment. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. You may at any time no longer allow the website to use your location by turning this off at the device level.
Invitations to CraftHounds If you choose to invite an individual to use the Services, you will need to provide his/her name and email address. CraftHounds stores this information to track the results of the invitation referrals. We use the address to send the invitation, but do not otherwise communicate with recipients unless they register and use the service.
Information We Collect Via the Website
Job Applications If you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as your resume. We use the information collected within this area of the Website to determine your qualifications for the position in which you have applied and to contact you to set up an interview.
How We Use Your Information
To Provide the Service We use the information that we collect from you to provide you with the Service, support and enhance your use of the Service, to monitor which features of the Service are used most, to allow you to view your purchase history, to allow you to view any promotions we may currently be running, to allow you to rate purchases and to determine which features we need to focus on improving. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.
If the Service is not available in your geographic location, you will have the option to provide us with your email address and zip code so that we may notify you when the Service becomes available in your geographic location. If you choose to provide us with this information, we will use it solely for this notification purpose.
We also use usage patterns and geographic locations to determine to which retailer we should send a user’s order for fulfillment and where we should offer or focus services, features and/or resources. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, CraftHounds may notify you about new services or special promotional programs, or send you offers or information.
We use the device information collected so that we are able to serve you the correct application version depending on your device type and for troubleshooting.
We use Non-Personally Identifiable Information (as defined below) in the aggregate, so that we can improve the Website and for business and administrative purposes. “Non-Personally Identifiable Information” means information that may correspond to a particular person, account or profile, but that is not sufficient to identify, contact or locate the person to whom such information pertains. We may also use or share with third parties for any purpose aggregated data that does not contain personally identifiable information.
Diagnose Website Problems CraftHounds uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to gather broad demographic data. Your IP address contains no personal information about you.
Service-related Announcements We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service We will send you a welcoming email to the address you provide at registration to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Targeted or Behavioral Advertising Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual’s interactions with the Services, such as the pages they have visited, the searches they have made, the type of device they have used, their demographics or locations, or the orders they have placed. This information is then used to select which advertisement should be displayed to a particular individual via the Service. For example, if you have shown a preference for a type of beverage while using the Service, you may be served an advertisement via the Service relating to that type of beverage. We may share or sell aggregated demographic information about our user base, including information related to your use of the Service, your device type, UUID, purchase history, delivery location history, and click tracking, with third party advertisers for the purpose of selecting an appropriate audience for their advertisements, but only after either removing from such information anything that personally identifies you or combining it with other information so that it no longer personally identifies you. This information does not identify individual users by name, email or other contact information. If you would like to opt out of targeted advertising that occurs when using the Services, please contact us at firstname.lastname@example.org. Please note that this will opt you out of targeted ads delivered via the Services. If you opt out, you will continue to receive online advertising via the Services; however, these ads may not be as relevant to you.
Our Disclosure of Your Information
We share information collected from or about you only as follows:
Aggregated Data CraftHounds may share or sell aggregated demographic or other information about our user base that includes Non-Personally Identifying Information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services. This information does not identify individual users by name, email or other contact information.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, provide customer support, perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Website and Service are used. These third parties have access to your personal information only to perform these tasks on our behalf.
Law Enforcement CraftHounds cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of CraftHounds or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
Acquisition of CraftHounds In the event that all or a substantial portion of the assets, business or stock of CraftHounds are acquired by, merged with or transferred to another party, or in the event that CraftHounds goes out of business or enters bankruptcy, your personal information would be one of the assets that is transferred to or acquired by the third party. You acknowledge that such transfers may occur, and that any acquirer of CraftHounds or its assets may continue to use your personal information as
Accessing and Updating Your Personal Information and Preferences
If your personal information changes, or if you no longer desire our Service, or if you wish to update your preferences to receive email or other communications from us, you may correct, delete inaccuracies, or amend your personal information and preferences by making the change on our user information page or by emailing us at email@example.com. We will respond to your access request within 30 days. Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Service may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a user, you may also choose not to receive such invitations by changing your preferences as indicated above. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to 30 days as we process your request.
Retention of Personal Information
All information we collect is securely stored within our database, and we use standard, industry-wide, Payment Card Industry compliant, commercially reasonable security practices such as 128-bit encryption, firewalls and SSL (Secure Socket Layers). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to CraftHounds you do at your own risk. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. If you do share your password or personal information with others, you are responsible for all actions taken in the name of your account. See License, Section 4 (Terms of Service) [link], requiring that you keep your password secure and confidential, and License, Section 13 (Termination) [link] providing that we may
terminate your license to use the Services if you fail to comply with this requirement. If your password has been compromised for any reason, you should immediately notify CraftHounds and change your password.
Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used for any purpose by others who access them. We are not responsible for the personally identifiable or other information you choose to submit in these areas. To request removal of your personal information from our blogs or community forums, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.